Address client queries effectively and in a timely manner
Build strong, long-term client relationships and maintain frequent contact
Set digital strategies for your assigned customers, considering their specific requirements
Suggest, design and implement digital projects to increase customer ROI
Optimize web content to increase traffic and improve SEO
Present social media strategies to clients
Report on web performance metrics
Analyze digital campaigns success
Stay up-to-date with digital technology trends
To report on the performance criterias specified for website and suggest improvements in terms of performance criteria.
To conduct preliminary evaluation and feasibility study of software development requests from customers
To work in coordination with business teams in the direction of customer demands and desires and ensure that requests are fulfilled at the desired time
To make pricing and prepare project plan according to project scope
To make analysis in software development studies as adapting to software development methodologies and processes
To provide coordination between departments (software development, content management, design, SEO, etc.)
To designing business processes and performing functional analysis
Coordinate with software development teams throughout the software development process to ensure coordination of business requirements and functional requirements
Coordinate user acceptance tests by performing system tests of developed applications
To follow technological developments, to propose new business applications, to renew processes about software development tools and methods
To make new suggestions for the end user's interaction with respect to the content
Qualifications
Proven work experience or interest as a Digital Account Manager
In-depth understanding of online marketing tools and social media platforms
Experience with customer service and account management
Excellent verbal and written communication skills
Strong analytical skills
Ability to build and maintain strong, long-lasting client relationships
Quality and result-oriented
Team-oriented
Highly analytic, with a track record of being a strong problem solver
Ability to manage resources and learn quickly and handle complexity, change and ambiguity;
Good command of English and MSOffice Programs. (German language is definitely a plus)
Proactive with the demonstrated capacity to lead, motivate and work well with others;