Key Account Manager
Responsibilities
- Address client queries effectively and in a timely manner
- Build strong, long-term client relationships and maintain frequent contact
- Set digital strategies for your assigned customers, considering their specific requirements
- Suggest, design and implement digital projects to increase customer ROI
- Optimize web content to increase traffic and improve SEO
- Present social media strategies to clients
- Report on web performance metrics
- Analyze digital campaigns success
- Stay up-to-date with digital technology trends
- To report on the performance criterias specified for website and suggest improvements in terms of performance criteria.
- To conduct preliminary evaluation and feasibility study of software development requests from customers
- To work in coordination with business teams in the direction of customer demands and desires and ensure that requests are fulfilled at the desired time
- To make pricing and prepare project plan according to project scope
- To make analysis in software development studies as adapting to software development methodologies and processes
- To provide coordination between departments (software development, content management, design, SEO, etc.)
- To designing business processes and performing functional analysis
- Coordinate with software development teams throughout the software development process to ensure coordination of business requirements and functional requirements
- Coordinate user acceptance tests by performing system tests of developed applications
- To follow technological developments, to propose new business applications, to renew processes about software development tools and methods
- To make new suggestions for the end user's interaction with respect to the content
Qualifications
- Proven work experience or interest as a Digital Account Manager
- In-depth understanding of online marketing tools and social media platforms
- Experience with customer service and account management
- Excellent verbal and written communication skills
- Strong analytical skills
- Ability to build and maintain strong, long-lasting client relationships
- Quality and result-oriented
- Team-oriented
- Highly analytic, with a track record of being a strong problem solver
- Ability to manage resources and learn quickly and handle complexity, change and ambiguity;
- Good command of English and MSOffice Programs. (German language is definitely a plus)
- Proactive with the demonstrated capacity to lead, motivate and work well with others;